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Background Investigation

Information / Order Form

Client Information

New clients, please complete this entire section.
Returning clients, please ensure that your company name is on the first line.

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Subject Information – Individual (Form 5B)

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Please enter the Debtor's name.
Please enter the Debtor's address.
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Additional Comments




In order to complete this order, payment is required using PayPal, a secure service that allows you to pay with your credit card, or with an existing PayPal account.

Important: A new window entitled Payment will open, and clicking on one of the three Buy Now buttons will take you to the PayPal website.

(If your web browser is set to prohibit popup windows, please deactivate this feature, as it may interfere with the payment process.)


Please check a selection below (on the left), then click on the Buy Now button to pay for the selected amount.


Background Investigation (Individual)  
4. SPECIAL Solvency Report (Asset Search)   $285 Click here to buy now.
6. Skip Trace   $160 Click here to buy now.
Applicable taxes will be added, based on your location.

Please select a report from the list above.

After completing payment, please enter your PayPal Receipt ID or the Transaction ID in the box below, review the Terms & Conditions, acknowledge that you have done so, and click on the Submit button at the bottom of this page to complete the order process. (If you are a current ACA customer with an account, you may simply enter your ACA Account Number to be billed at a later date.)

You must enter your PayPal Receipt No. before continuing.

(Current ACA clients may enter their ACA Account Number)



Terms & Conditions


The Following Terms And Conditions Will Apply To All Services:

  1. All claims submitted to ACA verbally, in writing, or by email are subject to the same terms and conditions. It is the client’s responsibility to read and understand these terms and conditions.
  2. All claims are placed for a minimum fixed period of 180 days unless otherwise indicated on the Placement Form for a particular service. After the initial 180 day period, the client may request cancellation of the claim by providing written notice. The file will be closed 90 days from the date of that notice. All monies collected are subject to ACA’s Regular Commission Rates.
  3. All monies will be held In Trust, and the client authorizes ACA to endorse cheques (or any other negotiable instruments) for deposit into said Trust Account(s).
  4. Should the client withdraw a file prior to the end of the fixed period described in “2)” above, it is agreed that ACA will be compensated for all work performed on said file, not to exceed 50% of the commission regularly charged had the matter been collected in full.
  5. Collections include all payments received by ACA, the client, any credits issued or agreed to by the client and the debtor, any contra transactions between the client and the debtor and any other amounts resulting in the reduction of the debt.
  6. The client agrees to advise ACA immediately of any collections as described in “5)” above.
  7. Any amounts, with respect to any claim placed with ACA, paid to a party other than ACA, its Legal counsel, the client or in some cases the client’s client, will be subject to Regular Commission Rates.
  8. If, through the efforts of ACA, it is determined that the claim placed with ACA is incorrect due to prior payments, returned merchandise or any credit notes not reflected in the client’s documentation, the amounts in question will be subject to the Regular Commission Rates.
  9. At the discretion of ACA and at ACA’s expense, a Legal Demand Letter may be sent to the debtor on the client’s behalf, by attorneys designated by ACA.
  10. Legal proceedings, other than those mentioned in “9)” above will not be commenced unless the client agrees in writing. When legal proceedings are recommended, the client will be advised of the potential fees and/or options involved as well as any deposits that may be required.
    The client agrees to provide all necessary documentation, as well as to make available (if required) a viable witness who has direct knowledge of the situation in question.
  11. Claims previously placed with another collection agency (or attorney), will be considered Reassigned, and commissionable at a rate of 50% of the amount collected.
  12. The debtor may be charged interest accrued from the due date of the debt in question, at a rate agreed upon by the parties, or at the allowable interest rate of the province or state in which the debtor receives mail. These monies may be waived, retained by ACA to offset expenses incurred, or remitted, at ACA’s discretion.
  13. Should the client reject a bona fide settlement offer of which ACA recommended acceptance, and then settles (at a later date) for less than that amount (or zero), ACA reserves the right to charge the client full commission on the rejected settlement amount.
  14. ACA reserves the right to recover from the client, all (or a portion of) bank charges levied against them (ACA) due to NSF activity stemming from an individual debtor.
  15. Any changes to these terms and conditions must be completed in writing, and agreed to by all parties.

Completing all steps online resulting in the Submission of an account to ACA, signifies the client’s acceptance of the Terms & Conditions as they apply to that specific collection matter.


I accept the terms and conditions listed above. *
You must agree to the Terms and Conditions by checking the box above.


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